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How to give feedback, complaints, and compliments

Nimble is dedicated to making sure our loans and service meet your expectations. We value the feedback you have regarding how we're performing.

If you'd like to send some nice words our way about one of our team members, or you have a suggestion on how we can improve, please get in touch.

If our service doesn't meet your expectations, and you feel we need to work on something, please also get in touch - we're always improving thanks to the feedback we receive.

How to get in touch with us...

  1. Call or contact one of our Customer Care team members on 133 156.
  2. Email any feedback and complaints to: complaints@nimble.com.au
  3. Write to:
    Nimble Dispute Resolution Officer
    PO Box 3592
    Australia Fair
    QLD 4215

Resolving complaints

We do our best to resolve your complaint on the spot, but sometimes that may not be possible.

Here are a couple of steps to follow towards resolving an issue:

  1. Get in touch with one of our Contact Centre team members to help resolve your complaint. We aim to resolve complaints as quickly as possible.
  2. If you're not satisfied with the resolution you get from our Contact Centre team, you can have your complaint independently reviewed by Nimble's Internal Disputes Resolution (IDR) team.

You can view Nimble's Dispute Resolution Process here.

If you're still concerned with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). Just a heads up that if you contact AFCA before your complaint has been reviewed by our internal dispute resolution team, they will refer you back to us. You can contact the AFCA by phone (1800 931 678), via their website (http://www.afca.org.au/) or write to them at:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001