How to give feedback, complaints, and compliments

Nimble is dedicated to making sure our loans and service meet your expectations. We value the feedback you have regarding how we're performing.

If you'd like to send some nice words our way about one of our team members, or you have a suggestion on how we can improve, please get in touch.

If our service doesn't meet your expectations, and you feel we need to work on something, please also get in touch - we're always improving thanks to the feedback we receive.

How to get in touch with us...

  1. Call or contact one of our Customer Care team members on 133 156.
  2. Hop onto Live Chat to make a suggestion or complaint.
  3. Email any feedback and complaints to: complaints@nimble.com.au
  4. Write to:
    Nimble Dispute Resolution Officer
    PO Box 3592
    Australia Fair
    QLD 4215

Resolving complaints

We do our best to resolve your complaint on the spot, but sometimes that may not be possible.

Here are a couple of steps to follow towards resolving an issue:

  1. Get in touch with one of our Contact Centre team members to help resolve your complaint. We aim to resolve the majority of complaints within a maximum of 7 business days.
  2. If you're not satisfied with the resolution you get from our Contact Centre team, you can have your complaint independently reviewed by Nimble's Internal Disputes Resolution (IDR) team

If you're still concerned with the outcome of your complaint, you can contact Credit Ombudsman Service Limited (COSL). Just a heads up that if you contact COSL before your complaint has been reviewed by our internal dispute resolution team, they will refer you back to us. You can contact the Credit Ombudsman by phone (1800 138 422), via their website (www.cosl.com.au) or write to them at:

Credit Ombudsman Service Ltd
PO Box A252
South Sydney
NSW 1235

 

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This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.

WARNING - Do you really need a loan today?*

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

  • For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor

  • Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan

  • If you are on government benefits, ask if you can receive an advance from Centrelink: Phone: 13 17 94

The Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

*This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.