At Nimble, we're making finance faster and we're always on the hunt for talented people to join us on our mission. We're a team of thinkers, do-ers and get straight to it-ers. Keen to hear more? We don't blame you!
Our purpose is to make finance convenient and simple, no paperwork or lengthy waiting times. We are one of the original Fintechs and have stood the test of time and proud of our brand personality and position in the market as one of the top digital lenders. We are always on the lookout for talent across all disciplines including; operations, call centre, tech, marketing, accounting and finance, IT and HR - you name it.
We love making things happen and we do this with big passion and buckets of pride. Our mission is to make finance faster for the everyday Aussie - through first-class technology, data-driven insights and an always-on customer-centric approach to everything we do. If you're in the market to join an epic team, just reach out. We'd love to hear from you. Email - email@example.com with your expression of interest with a copy of your resume.
Right now, we're on the hunt for casual (between 20-30 hours per week) Customer Service Representatives to join our team, particularly for weekend and evening work.
Located on the beautiful sunny Gold Coast, Nimble is proud to offer flexible work arrangements that cater to the unique needs of parents and students.
Join our team and experience the advantages of our hybrid work model, which provides the perfect balance between work and personal commitments. You'll have the opportunity to work part-time or casually, fitting seamlessly around school hours, while also enjoying the option to work remotely from the comfort of your own home. Don't miss out on this incredible opportunity to join our team and embrace the flexibility you deserve.
What you could be doing:
Assessment of customers loan/limit applications and making recommendations for approval and decline decisions in line with Nimble’s Credit Policy and Responsible Lending Legislation.
Taking inbound calls relating to Sales, Servicing and Collections across all current and future products.
Making outbound calls to coordinate smart repayments schedules for our customers with overdue accounts;
Making outbound calls to assist customers with loan applications and enquiries;
Connecting and building rapport with our customers through a range of channels including phone calls, emails and SMS
Working with your team to hit daily, weekly and monthly targets;
You'll be a good fit for this role if you are:
Experienced in the assessment of small loan applications
Have an excellent eye for detail in assessing a customer’s financial information
Have the confidence to make decisions based on assessment, facts and enquiries and the ability to comprehensively document this.
Passionate about delivering great customer experiences;
Empathetic and communicate with a smile;
Proactive and take ownership for delivering great results;
Curious, clever and quick to absorb new information;
Across legislative requirements in regards to responsible lending, complaints, privacy and suspicious matter reporting;
Intermediate to Advanced with G Suite products and Microsoft Office;
Essential requirements are:
Flexibility, we need someone who is available to work on a rotating roster between 7am - 7pm from Monday to Friday, 9am to 5pm on Saturday and Sunday.
Available to train full time for the first two weeks of employment, then able to work on a rotating roster over the entire week including weekends.
If you are seeking a flexible work schedule that accommodates your personal commitments, this is the perfect opportunity for you. Don't miss out! Apply now by expressing your interest via firstname.lastname@example.org and take the first step towards joining our exceptional team.
Nimble HQ is located on the sunny shores of the Gold Coast - a stone's throw from the Southport Broadwater and 5 minutes walk to Australia Fair Shopping Centre, with cafes and eateries at our doorstep. We've got an awesome, open-plan office full of natural sunlight and complete with ocean views, which make coming into the office a dream. We offer a hybrid working model and work-from-home arrangements as well, for those who prefer to skip the commute.
If you who love coming into the office though, we have hot and cold snacks galore - you don’t even need to bring your own lunch! On Wednesdays, we wear pink (sometimes) and have drinks. We enjoy carbs pretty much all day everyday, but there are also fruit and healthy options, if that's more your thing.
We have team members who have been here since we first opened our virtual doors and started the business! Our team tells us it is a great place to work and grow, plus we offer very competitive salaries based on experience.
We also provide:
Work from home and flexible work arrangements
Snacks, snacks and more snacks
Paid volunteer days
Progression and professional development
Full training and support
Educational and learning opportunities
A day off on your birthday
The ability to purchase additional annual leave
An Employee Assistance Program
Casual dress all year round
Social events and company get-togethers
A team of awesome co-workers who love what they do!
We have a great work life balance at Nimble. We work hard but we know how to enjoy a slice of pizza or two and celebrate our wins.