What if I have a complaint?

Nimble is dedicated to making sure our loans and service meet your expectations. We value the feedback you have. If we have fallen below expectations, then we would like to hear about it. Here's how to get in touch with us:

  1. Call or contact one of our Customer Care team members on 133 156

  2. Email any feedback and complaints to: complaints@nimble.com.au

  3. Write to:

Nimble Dispute Resolution Officer

PO Box 3592

Australia Fair

QLD 4215

More information is available from our feedback, complaints and compliments page.

The information on this website is general in nature and does not take into account your objectives, financial situation or needs. Terms, conditions, fees and charges apply, and are subject to change. Applications are subject to Nimble’s credit approval criteria. Redraw not available.

For our Small Personal Loans of $2,000 or less, an APR (Annual Percentage Rate) doesn't apply. These loans are fee-based only, and so they don't have an APR. The establishment fee is 20% of the amount borrowed and the monthly fee is 4% of the amount borrowed.

For our Medium Personal Loans between $2,050 and $5,000, the Annual Percentage Rate (APR) is 47.6158% (Comparison rate 65.6597% p.a.) and there is a $400 Establishment Fee. For our Medium Loans between $5,050 and $10,000, the Annual Percentage Rate (APR) is 47.6158% (Comparison rate 47.6158%) and there is no Establishment Fee.  

Warning about borrowing