What if I can't repay on the due date?
The costs of your loan can only increase if you fail to stick to your initial repayment schedule and you don't contact us at least 2 business days prior to your direct debit.
If your direct debit is declined by your bank, you will be charged a dishonour fee by your bank plus a $35 failed payment fee by us. The $35 fee will also be applied when we have agreed to reschedule your payments for a later date. Your account is then considered overdue and passed onto our Repayments Team who will make an affordable arrangement with you. If your account continues to remain unresolved, daily fees of $7 can continue to accrue for up to 45 days - at which time your account is capped.
If we cannot recover the money over a reasonable period, your account may be passed to an external collections partner and your credit history may be damaged for up to 5 years.
If you think you will not have sufficient funds in your bank account to cover your repayment, please contact us immediately via live help or call 133 156 (during business hours) to stop the direct debit. By advising us ahead of time, you can avoid the failed payment fees imposed by your bank.
If you have continuous problems with repayments we may reduce the amount available to you on subsequent loans or make further loans unavailable.
We are always careful to lend amounts which will not lead to repayment difficulty or bad credit - but we also ask you not to borrow from us if you think you might struggle to repay for any reason.